passport-usa.com is a private company unaffiliated with the US Government. The service offers US citizens a PDF editor and customer support to simplify the process of fulfilling passport applications for a fee. IMPORTANT: Passport applications must still be submitted through official US Govt offices and/or websites. By paying for and using our private services you confirm acknowledgment of the above statements.

Privacy Policy

passport-usa.com (hereinafter, “the Company”, “We”, “Us” and the like) is firmly committed to regulatory compliance and the privacy and protection of personal data. Accordingly, in the present Privacy Policy, the User (hereinafter “the User”, “you”, “your”) will find all the relevant information to better understand what we do with your personal data. 

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among others. Any update or modification of the present Privacy Policy will be considered applicable from the moment of its publication on the website. Therefore, the User is recommended to review this Privacy Policy regularly. 

Without affecting your rights under applicable legislation, the present Privacy Policy is not contractual  or part of your contract with us.

What Does Personal Data Mean?

For the purposes of this Privacy Policy, "Personal data" means all data that identifies you or that could be used to identify you, such as your contact details like your name, email/postal address, signature, position held and/or other information such as your IP address. It may also include information about how you use our website.

Who is the personal data controller?

passport-usa.com will be the controller of the personal data that we collect, use and process from you when you browse our website, buy our services and/or contact us for any reason, among others.

In the Who Do We Share Personal Data With? section, we indicate that some third parties are also data controllers and your personal data will be processed according to their Privacy Policy, which is not totally disconnected from ours. Therefore we strongly recommend that you check their Privacy Policies in order to better understand how your personal data will be processed.

What type of personal data we process?

We collect the following categories of personal data:

  • Personal data that you must provide in your application to obtain a passport or renew it. E.g: name and surname, postal address, email, date and place of birth, gender, occupation, among others. 

  • Information and/or personal data that you provide to us when you contact us by post or email for further information about us and/or our services. E.g: email.

  • Data on how you use our website and information on the location of your device. Eg:  your web browser type, contents you have viewed on our website, the IP address of your computer or other device.

In all cases, we only process personal data which is strictly necessary for the fulfillment of the purposes described above.

If you provide us with personal data of third parties, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee us that you have obtained their prior and express consent to communicate us their personal data.

If you are a minor under the laws of your country, do not send any type of personal data through our website without the express consent and participation of your parents or legal guardians. The parents or legal guardians will be considered as responsible for any acts performed by the minors in their care. Therefore, we cannot be held responsible to this regard. 

If you are an adult under the laws of your country and you provide us personal data of a minor, you guarantee to us that you are one of their parents or legal guardians. We reserve the right to request the documentation we deem appropriate to confirm the family relationship between you and the minor.

What do we use your personal data for?

We use your personal data for the following purposes:

  • To provide you our services

  • For administrative purposes related to the processing and management of our services, such as accountancy and billing tasks, verification of your payment information

  • To improve our website and customer support 

  • To comply with applicable legal or governmental requirements

  • To protect, investigate and deter against fraudulent, unauthorized or illegal activity on or through our website

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

  • To fulfill our contract with you to provide our services 

  • You have specifically given your consent.

  • To comply with our legal obligations and/or to attend officials or governmental requirements

  • Our legitimate interest to (i) defend the services provided, (ii) offer an enhanced user experience when you use this website and operate it efficiently, (iii) validate users and monitor fraudulent activity in order to preserve the security and integrity of our website; among others,  provided that your interests and fundamental rights do not prevail.

How long do we keep your personal data?

We will keep your personal data only for as long as is necessary to fulfill the purposes for which they are being processed and, beyond that, for the necessary period to meet a legal or business needs. In this sense, your personal data will be kept, for example, for as long as is needed in order to manage or respond to any claims about the service offered; until your request for information is answered; we will retain the Cookies’ information providing that you do not revoke its consent. 

Once the necessary retention period has ended, your personal data will be securely deleted.

Who Do We Share Personal Data With?

We may communicate your personal data to the following third parties, including (i) credit and debit card companies to process payments and (when necessary) carry out fraud controls; (ii) public bodies and/or administrative or judicial authorities, as long as they are required in accordance with the applicable law and regulations; (iii) law firms to respond to claims regarding our professional services and/or to protect our legitimate interests.

The third parties mentioned above may have their headquarters outside the country in which you reside (including, but not limited to the United States) and the European Economic Area (EEA), so the transmission of personal data to them, may involve an international transfer of personal data. In this sense, we inform you that we only transfer personal data to recipients who offer an adequate level of data protection or, failing that, we will apply the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, in order to ensure that your personal data is properly protected and that your individual rights and freedoms are guaranteed. 

How do we protect your personal data?

Your trust is very important to us. For that reason, your personal data is stored confidentially and securely in our data systems. We have established the appropriate policies and have taken the technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use, and illegal or unauthorized disclosure.

Likewise, we have taken reasonable precautions to guarantee that all our staff, as well as the suppliers or collaborators who have access to their personal data, have received adequate training regarding their treatment.

Notwithstanding the preceding, please be aware that any transmission of your personal data over the Internet is not completely secure and, as such, is done at your own risk. However, we will do our best to guarantee the protection of your personal data transmitted through our website.

What Rights Do You Have and How Can You Exercise Them?

You may exercise your rights of access, rectification, erasure, limitation of processing, opposition, as well as the right to the portability of your personal data, with a written request addressed to us, via our Contact page.

You may modify the “privacy settings” of your web browser to set up the tracking cookies at any time. Also, you can install programs or add-ons to your browser, known as "Do Not Track" tools, which will allow you to choose the Cookies you want to allow.

For security reasons, we may request a copy of an official document that identifies you (ID or supporting document) to help us to confirm your identity before proceeding to address your data protection rights. We may also contact you to ask for further information in relation to your request to speed up our response.

As a general rule, we will respond to data protection rights requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you of this event and keep you updated.

Finally, we inform you that, where you consider it appropriate, you have the right to file a claim with the competent Data Protection Authority, especially if you consider that your data protection rights have not been adequately addressed. 

We remain at your disposal for any doubts or questions about the present Privacy Policy or the processing of your personal data you may have, so don’t hesitate to contact us.